Using the default address - [email protected]
If the email is from "[email protected]", you're using the default configuration for Restock Rocket. Please mark the email notification as "Not spam" in your inbox. This will tell your provider to send it to your Primary inbox. It will also improve deliverability for your customers.
This email is shared by all Restock Rocket customers to send email notifications. To significantly improve deliverability and brand recognition, consider using your own address as "From" address - use your own "From address"
Using your own address
If you are using your own email address as "From address" and you sent the email to yourself (i.e. From address and To address are the same), then the email notification will end up in your spam folder. Most email providers think you are being phished/scammed when this happens. This is normal, and it does not mean that emails to your customers will end up in spam/junk too.
If you sent the email notification to a customer's address (or an address that's not yours) and it ended up in spam, it's likely that your address has a poor reputation. This reputation happens when you send too many marketing-related content and customers end up unsubscribing or marking your emails as spam. To fix this, ask your customers to mark your address as "Not spam" and use a tool like https://mail-tester.com or https://www.experte.com/spam-checker to analyse and fix reputation issues.
If this does not work, then it's likely that the address cannot be recovered. It is best to use another address or another domain.
If you have any questions, please don't hesitate to reach out at [email protected]